Frequently Asked Questions (FAQ)

1. Do you offer free delivery?
Yes! We offer free delivery on all orders. You can enjoy a seamless shopping experience without any additional shipping charges.

2. What should I do if my order arrives damaged or broken?
If your order arrives damaged, you can simply refuse the parcel and return it to the rider immediately. If you notice damage after accepting the parcel, please contact us within 48 hours with photos of the damaged items at info@goftodium.com, and we’ll process a refund.

3. Can I return an item if I’m not satisfied with it?
Absolutely. If you’re not satisfied with an item, you can return it to the rider upon delivery or reach out to us within 14 days of receipt if you’ve already accepted the delivery. Items must be in their original condition and packaging. Please note that returns due to reasons other than defect may incur a shipping fee.

4. How long does it take to process a refund?
Refunds are processed within 5-7 business days of approval and are credited back to your original payment method. We’ll keep you updated throughout the process.

5. How can I contact Goftodium for further assistance?
We’re here to help! Feel free to reach out to us anytime at info@goftodium.com with any questions, and we’ll be glad to assist you.

6. Can I cancel my order?
Yes, orders can be canceled if they haven’t yet been shipped. Please email us at info@goftodium.com as soon as possible to cancel your order.

7. What payment methods do you accept?
We accept all major credit and debit cards, as well as popular payment gateways for secure online transactions.

8. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order status on our website or the carrier’s website.

9. Do you offer gift-wrapping services?
Yes, we offer complimentary gift-wrapping on all orders! If you’d like your item gift-wrapped, simply select the option at checkout, and we’ll make sure it’s beautifully wrapped and ready for gifting.

10. Can I change my delivery address after placing an order?
If you need to change the delivery address, please contact us immediately at info@goftodium.com. We’ll do our best to update your address before the order is shipped. Once the order has been dispatched, we may not be able to make changes.

11. What should I do if I have issues with the website or checkout process?
If you encounter any technical issues while browsing or during checkout, please contact our support team at info@goftodium.com. We’re here to ensure a smooth and easy shopping experience.

Questions Unanswered?

If your question isn’t answered below, please contact our customer service team through our whatsapp or email. We’re here to assist you!