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Overview
At Goftodium, we value your satisfaction and strive to provide a smooth shopping experience. Our policies are designed to ensure you feel confident in your purchases.
Free Delivery
Enjoy free delivery on all orders! We believe your gifts should reach you with no added cost.
Refunds
We stand by the quality of our products. If your order arrives damaged or broken, we offer a hassle-free refund process:
Refunds will be processed within 5-7 business days of approving your claim, credited back to your original payment method.
Simply refuse the parcel when the rider attempts delivery and return it immediately.
If you notice any damage after accepting the parcel, please contact us within 48 hours with photos of the damaged items to request a refund.
Late or missing refunds
If you haven’t received a refund yet, contact us through whatsapp.
Exchanges
We only replace items if they are defective or damaged. However, if you want to exchange the iterm with any other same category item, you can contact us through whatsapp but shipping charges will be applied.
Shipping returns
Returns are quick and easy at Goftodium:
- If you’re not satisfied with an item, return it to the rider upon delivery.
- For accepted deliveries, returns can be arranged within 14 days of receipt. Items should be in their original packaging and unused.
- Return shipping is free for defective or damaged items. If you’re returning an item for other reasons, shipping costs may apply.
Need help?
Contact us at through email or whatsapp for any other query.